Updated on 14/07/2022
In the section below, we explain how we handle and process your personal data if you are a customer of L’Amarantine or if you are a visitor of our website and its subdomains.
The site is operated by L’Amarantine (non-professional furnished rental accommodation) under the trade name “L’Amarantine”
Siret : 424 609 097 00052.
354 AV DES GRANIERES 13600 LA CIOTAT
Please read this page carefully.
- People concerned
VIEWING AND/OR USING AND/OR DISCLOSING shall be construed as ACCEPTANCE OF THE TERMS OF THIS POLICY.
- The type of data we collect
We collect various types of personal information about visitors and users of our website and its subdomains. Here is a list of the kind of data we tend to collect:
Email addresses and postal addresses given at booking.
The URL of the links through which the user accessed the sites mentioned in the preamble of this document.
The user’s access provider, the user’s Internet Protocol (IP) address.
Personal information (first and last name).
Payment details, such as customer bank information, transaction details, VAT details if applicable.
Notifications and communications to the support team.
When booking, the postal address of our customers to meet the legal requirements of the VAT MOSS legislation.
- How we collect this data
a. We collect personal information directly from you when you provide it to us, or automatically when you browse our sites, or through other services when you use services associated with ours.
b. We collect personal information when you provide it to us to complete a form: to subscribe to our newsletter or when you make a booking.
c. We only collect personal information about the user for the purposes of certain services offered by our sites.
d. No personal information of the user of the above-mentioned sites is published without the user’s knowledge nor is it exchanged, transferred or sold on any other platform to third parties.
- Personal data we collect from other sources
Although we generally collect personal data directly from you, there are times when we may collect certain types of personal information from other sources, including:
a. Financial and/or transaction details from payment providers located in the United States in order to process a transaction;
b. Third-party service providers (such as Google) located in the United States or France, who may provide information about you when you log into your account with the third party provider and send us information such as your registration and service profile. This, of course, will only happen if you use our services. The relevant information varies and is controlled by that service provider or authorised by you through your privacy settings with that service provider;
c. Other third-party sources and/or partners in the United States and France. We may receive additional information from them (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with the information we have. For example, fraud warnings from service providers such as the identity verification service. We also receive information about you and your activities on and off the platform about your experiences and interactions with our advertising networks.
- People responsible for our data collection file
Jean-Marc Joly is the person responsible for this file and to ensure the legal requirements of the company are met.
- How we use this information
The information is used:
a. To complete an order, in particular, to facilitate the processing of transactions made on our website; for example, when you become a member of one of our courses. We do not have access to your credit card number. They are encrypted and are not visible on our payment services.
b. Where it is necessary for purposes that are in our, or third parties, legitimate interests.
These interests include:
– Operating our sites
– Providing you with services described on our sites
– Verifying your identity when you log on to one of our sites
– Responding to support tickets and facilitating dispute resolution
– To update you with ongoing developments and information about our Sites and services, e.g., to notify you of changes to our sites, website disruptions, security updates, or training updates
– To perform technical reviews to determine how to improve the Sites and the services we provide
– To manage our customer relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or by requesting your feedback or asking you if you wish to complete a survey
– To manage our legal and operational matters (including managing content and fraud risks)
– To improve our products and services.
– To provide general administration and performance support and activities;
c. Where you give us your consent:
To provide you with marketing information about products and services that may be of interest to you;
d. For purposes required by law.
e. To respond to requests made by the government, a court of law, or law enforcement authorities conducting an investigation.
- When do we share personal information?
We will share personal information with the following:
a. Partner services provided to you, so that they can facilitate support and validation of account creation, which may be located in one of the countries where our e-learning platforms are available (currently Germany or Switzerland).
b. Subcontractors and service providers who assist us in the way we use personal information (as described above), in particular: web hosts located in Germany or Switzerland.
c. Payment processing services located in the United States and France.
d. Our professional advisors (lawyers, accountants, financial advisors, etc.) located in France.
e. Regulators and government authorities in connection with our compliance procedures and obligations.
f. A relevant third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.
g. A relevant third party to enforce or defend our rights, or to address financial or reputational risks.
h. A rights holder in relation to an allegation of intellectual property infringement or other violation.
i. Other necessary parties where we are authorised or required by law to do so.
- How long do we keep your personal information?
a. We keep your personal information for as long as necessary to provide services to you and to comply with our legal obligations. If you no longer wish us to use your personal information or to provide you with L’Amarantine’s services you may request that we delete your personal information.
b. If an email address on our (non-customer) contact lists is found to be inactive for more than 3 years, we will automatically delete the email address including the relevant data.
- Where do we transfer and store this data?
We are based in France and your data will be processed in France. Some of the recipients we have described in the sections above, and to whom we disclose your personal information, are based outside of France in countries such as Switzerland for website hosting or Germany for booking. We do this on the basis of your consent to this policy. In order to protect your information, we ensure we work with subcontractors and service providers who we believe meet a high standard of data security.
- How we keep your personal information secure
We store personal information on secure servers that we manage ourselves along with our service providers. Sometimes we also store paper files kept in a secure location in France. Personal information that we store or transfer is protected by security checks and access controls, including username and password authentication, two-factor authentication, and data encryption, where appropriate.
- How you can access your information
In accordance with the French Data Protection Act, you have the right to access, rectify and object, on legitimate grounds, to your personal information and to your personal data relating to you, unless the processing of such data is necessary for legal purposes (for example, for our accounting or tax purposes). You can therefore, with a legitimate reason and to a non-abusive extent, access all the information concerning you, or request that your data be, as the case may be, corrected, completed, updated or deleted.
You can exercise your right to amend your data at any time. Simply by sending us an email and a copy of your identity card with your signature :
to this dedicated and regularly checked address:
Please be assured that we take the security of your information very seriously. We have no intention of entrusting information to someone who is pretending to be you.
- Marketing choices relating to your personal information
Where we have your consent to do so (for example, if you have subscribed to one of our mailing lists or if you wish to receive offers or information from us), we will send you marketing or service offers by email that we think may be of interest to you. You may “opt-out” of such communications if you prefer not to receive them in the future by using the “unsubscribe” button provided in the communication itself or by customizing your options for subscribing to our list.
- Information for Children
Our sites are not suitable for children under the age of 18, so if you are under 18, we ask that you do not use our sites and that you do not give us your personal information. Parents or guardians are responsible for monitoring their children’s use of our sites.
- Information you publish or share with others
If you make your personal information available to others, we cannot control or accept responsibility for how they use or manage that data. There are many ways in which you can provide information to others, for example when you post a public message on a forum or on a Facebook page, when you share information via social networks or make contact with another user via our sites or directly by email.
- When do we update this policy?
a. We are obliged to update this policy regularly to ensure that it is kept up to date with the latest legal requirements and any changes to our privacy management processes.
b. When we amend the policy, we will notify you of these changes.
- For the purposes of EU data protection legislation
- Ordering online
Online booking via SSL encrypted communication provided by merchant services such as Visa and MasterCard provides information on the site. In the online ordering process, the customer provides full contact information (first name, last name, address, city, country, e-mail address, telephone number, credit card number, name on the credit card, expiration date, CVV2 code on the back of the card, and sometimes a password for creating a customer account). Our company does not share this information with third parties. You should consider all this information available on the website. Our company does not store Credit card and CVV details
- INFORMATION OBTAINED by electronic means and ‘cookies’
The information generated by cookies on your use of the website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf, including this website’s editor.
*In Internet Explorer: Tools tab / Internet options. Click on Privacy and choose Block all cookies. Confirm your choice by clicking Ok.
Under Google Chrome: tools tab / delete browsing history. Confirm your choice by clicking Ok.
Under Firefox: Tools tab > Options. Select the Privacy tab. Uncheck Accept cookies. Confirm your choice by clicking Ok.
By providing this site with your main contact information, such as an e-mail address, you waive any rights to file complaints about unsolicited e-mails or spam from this site as, by providing such information, you agree to receive communications from us or from some of our partners. All e-mail communications with you, however, must contain an “unsubscribe” link where you can inform the site that you no longer wish to receive communications or information from the website. By unsubscribing, your name will be removed from the general invitation database.
- Data Security
This site takes steps to protect its data that contains information about you. However, in return for viewing this site or using this website in any way, you waive all claims of any kind against this site regarding the loss, modification or misuse of information. You should be aware that it is possible that your personal data may be obtained by others, such as “hackers” or “pirates”, and used inappropriately to harm you. You also agree that the website is not responsible for any damages caused to you or the parties involved.
- Last update
- Applicable law
By using this site, the visitor or customer agrees to abide by the jurisdiction of the site’s registered office.
Any reproduction, in whole or in part, is strictly forbidden. This applies to images, illustrations, photos, logos, pictograms, names, slogans, texts and graphics.
You are not allowed to reproduce for any other use other than private, nor to sell, distribute, broadcast, adapt, modify, publish, communicate in whole or in part, in any form whatsoever, the data, the presentation or the organisation of the site without the prior written authorisation of the owners of L’Amarantine.
However, hypertext links to the www.amarantine.fr site are authorised without specific request.